FAQ

Sia baby was created by two Australian mums, who know first-hand how important it is to feel empowered and confident when carrying your baby. Sia baby supports parents with its unique design:

• Baby bottle holder for water / cold drink

• Convenient pockets for baby essentials i.e. nappy, wipes, keys etc.

• Front panel easy access

• Privacy hood – giving baby extra comfort & protection when sleeping

• 'X' style straps to ensure the weight of your baby is evenly distributed

• Vegan leather pull tags for easy access to pockets

• Padded waistband for extra support and comfort when wearing

• Matching linen dust bag – making it even easier to transport your carrier

• Gender neutral patterns

• Adjustable height & weight guide to create a natural healthy hip ‘M-position’ for your infant

All Sia baby carriers are made with 100% pure organic linen, meeting the STANDARD 100 by OEKO-TEX® certifications. And, our eco friendly dyeing technology meets a global set of environmental standards (STANDARD 100 by OEKO-TEX®), to ensure we reduce pollution & wastewater discharges.

An ergonomic baby carrier supports carrying your baby in the most natural position – ensuring your baby’s weight is evenly distributed, encouraging healthy hip development.

All Sia carriers have been designed to grow with your baby, allowing sufficient head support so your little one has room to move, all whilst feeling fully secure and safe.

Sia holds your baby’s hips and legs in an M shape, promoting the fetal tuck position.

Our breathable, organic linen fabrics give both you and bub a sense of luxury, with breathability and cosiness at the heart of our designs.

When babywearing, please consider T.I.C.K.S safety guidelines

TIGHT – slings and carriers should be tight enough to hug your baby close to you as this will be most comfortable for you both. Any slack/loose fabric will allow your baby to slump down in the carrier which can hinder their breathing and pull on your back.

IN VIEW AT ALL TIMES – you should always be able to see your baby’s face by simply glancing down. The fabric of a sling or carrier should not close around them so you have to open it to check on them. In a cradle position your baby should face upwards not be turned in towards your body.

CLOSE ENOUGH TO KISS – your baby’s head should be as close to your chin as is comfortable. By tipping your head forward you should be able to kiss your baby on the head or forehead.

KEEP CHIN OFF THE CHEST – a baby should never be curled so their chin is forced onto their chest as this can restrict their breathing. Ensure there is always a space of at least a finger width under your baby’s chin.

SUPPORTED BACK – in an upright carry a baby should be held comfortably close to the wearer so their back is supported in its natural position and their tummy and chest are against you. If a sling is too loose they can slump which can partially close their airway. (This can be tested by placing a hand on your baby’s back and pressing gently - they should not uncurl or move closer to you.) A baby in a cradle carry in a pouch or ring sling should be positioned carefully with their bottom in the deepest part so the sling does not fold them in half pressing their chin to their chest.

TICKS used with permission of the UK Sling Consortium

Once your baby has finally entered the world, it is a natural instinct to always want to keep them safe and close. Babywearing is incredibly beneficial for both parent and baby – as it allows you to keep your baby in arms reach, all whilst giving you the freedom to be mobile and get back into old routines and activities.

We are strong believers that babywearing helps with the bonding and development of your baby. By having your baby close, you will:

• Easily understand your baby's needs, and soon be able to predict their cues and moods

• Have skin on skin comfort during the fourth trimester, helping support your child's introduction into the world.

• Promote healthy neck, back and hip development for your baby

• Have the freedom to be hands free, which is very helpful when you are juggling a growing family

When we created Sia baby, we had both had two very different journeys of baby wearing.

Alex’s view was from a new mum – navigating the unknown world of motherhood.

Chantelle’s view from a mum of two – juggling a toddler & a newborn with an unknown food allergy.

Below we share our personal recounts, in a hope that you find something you can relate to during your parenthood journey.

Alex's Journey – new mum

“As soon as my daughter was born, my maternal instinct kicked in, I felt a strong urge to always keep her close and safe. Now that she was earth side, we were both embarking this new world together, each day building our emotional connection, exploring the world through each other’s eyes. Through babywearing, I found a sense of confidence and security that I couldn’t get from a pram. I was able to leave the house with ease, knowing she was protected, and in arm’s length. Having her so close, I was able to pick up on her mannerisms and behaviours – offering comfort and reassurance in a moments touch.

Babywearing allowed me to slip back into old routines and activities, like light exercise, travel and cooking. I was able to socialise and be out of the house - all things I needed to be a happy, strong mum.

My husband was able to enjoy the benefits of baby wearing too, instantly building a strong bond with Isla – as he would often take her for walks to help her fall asleep and relax. The shared baby wearing meant that we could both feel empowered to tackle the day, supporting each other when needed”.

Chantelle's Journey – Mum of two

“My rainbow baby was born on October 27th, 2017. I felt like the luckiest woman alive. From the first time her eyes latched mine, followed by her little hand wrapping around my finger, I knew she was mine. Mine to protect, to nurture and most of all to love. While my friends were still being social butterflies, I was getting to know my very new bestie.

When it became time to enter back into the social scene, I soon noticed that a lot of the get togethers were not pram friendly locations. This was when baby wearing became a part of my day to day life.

I still wanted to be present with my friends while having my daughter close. I wanted her to feel safe. Babywearing not only provided my baby a sense of security, but it also gave my husband and I a sense of self-assurance.

Before I knew it babywearing was my second skin I wouldn’t leave the house without my carrier, even if I had my pram, I would always have the carrier in tow”

Yes there are multiple ways to babywear: World facing, Baby Back carry & Side carry however we recommend wearing your baby inward facing / chest to chest, until your infant is 6 months of age.

- Please machine wash on a delicate cycle in a wash bag.

- Do not bleach, do not spot clean.

- Line dry, away from direct sunlight.

- Turn the carrier inside out when drying.

- Do not iron.

- Do not dry clean.

- Close all hooks, loop fasteners and zippers before washing.

- To avoid staining, do not feed infants in carriers. 

Currently we do not meet European standards EN 13209-2:2005 or US standard ASTM F2236-08

The IHDI recognizes that Sia baby has developed a product that considers the importance of healthy hip development during infancy. This is especially important during the early stages of hip development in the first few months after birth.

You can babywear with us from 3.5kgs (52cm) - 15kgs. Please use the labelled age on your carrier as a guideline, and if you are world facing, there is only one setting. World facing is only for infants over 6 months, or a baby who has a strong neck to support their head. For further guidance on babywearing with us click here.

As our baby carrier design is so unique, we are proud to say that we are registered with the Australian Design Registration. Our registration No. 202117412

Please note that during holiday periods there may be a slight delay in your order fulfilment.

  • Our Christmas cut-off date is December 14, 2023
  • We will then be taking a small break to spend time with family - so dispatch will then resume on December 26, 2023.

Our carriers are designed to support your family throughout the *newborn (3.5kgs) to *toddlerhood (15kgs) journey. That’s why we are here to offer you guidance and support throughout.

All Sia baby carriers come with 12 Month Warranty as standard.

What’s covered by
the warranty period?

The standard 12 Month Warranty starts from the date your product is dispatched from our
warehouse in Sydney and includes all manufacturing defects with regards to:

1. Waistband

2. Buckles, padding, strapping and assembly

3. Vegan zip-pulls

4. All soft good seams, bindings
and zippers

What’s not covered
by the warranty period?

1. To the extent
permitted by law, the following are not covered by warranty:

2. Failure or defects resulting
from improper care or use

3. Normal wear and tear

4. Products purchased second-hand or from an unauthorised distributor

5. Fading or discolouration of
fabrics and materials due to cleaning and or excessive sun exposure

6. Faulty or incorrect use of the
products by the consumer

7. Any modification or alteration
not conducted or authorised by Sia baby

8. Accidental or intentional
damage, abuse or neglect

9. If the batch label has been
damaged or removed (on purpose)

10. Consumer dissatisfaction with
the product in terms of disliking the fit, functionality, colour or style

11. When the product has not been used for normal use and in accordance with the manufacturer's instructions.

12. Any sample products

13. The natural breakdown of colours and materials over extended time and use

Has your warranty
period expired?

When your warranty expires, we’re still here to support you, should you require spare zip
pulls or guidance on babywear and care.

Making a warranty
claim

To make a
warranty claim, we will need some information from you:

1. Full name

2. Order number

3. Your current
shipping address

4. Sia baby product
i.e. Sand

5. The SKU number
inside the carrier

6. A description of
the issue you're experiencing, please be as detailed as possible, how long has it been happening? 7. When did you first notice the issue?

8. A photograph or a
short video of the issue so that we can see exactly what you're experiencing

When you have
this information available, please email us at hello@siababy.com.au

Submit Warranty
Claim

Once our Customer
Care team have received and assessed your claim, they will come back to you within 5 business days with next steps.

Currently we offer free standard shipping, so your order will be dispatched within 2 days of your order being placed.

Please note that during holiday periods there may be a slight delay in your order fulfilment.

  • Our Christmas cut-off date is December 14, 2023
  • We will then be taking a small break to spend time with family - so dispatch will then resume on December 26, 2023.